Shipping & Returns

Who I am

Rob Bateman Art is the trading name of Rob Bateman, a sole trader. Address: 44 Upham Road, Swindon, SN3 1DN, United Kingdom. Email: robbatemanart@outlook.com. Website: robbatemanart.com. Prices are in pounds sterling.

Shipping

Prints: Made to order by my print partner and posted straight to you. UK delivery is free. International delivery is calculated at checkout. Prints are usually made and dispatched within 1 to 3 working days, then UK delivery usually takes a further 2 to 3 working days. International delivery usually takes 5 to 15 working days after dispatch, depending on where you are. These are estimates, not guarantees. Tracking details are emailed when your order is sent.

Original artworks: Posted by me from Swindon, rolled in a tube for £8 or flat in a temporary plexiglass poster frame for £25 (the poster frame is for transit and temporary display only; I don't supply framed work). Originals are usually dispatched within 1 to 3 working days. I ship internationally.

Import duties and taxes (international orders): Any customs, import duty or taxes charged by the destination country are your responsibility. I don't control or receive these charges.

Delivery times: If I don't deliver by the date I gave you, or within 30 days of your order if I gave no date, you can ask me to deliver, and if I still don't you can cancel for a full refund.

Risk: Your order stays my responsibility until it is delivered to you. If it is lost or arrives damaged, get in touch and I'll replace it or refund you in full.

Changed your mind? (prints and original artworks)

You can cancel your order for any reason. You have 14 days after the day your order arrives to tell me (if your order arrives in more than one parcel, 14 days after the last one). Email robbatemanart@outlook.com with your name and order number. You can use the form at the bottom of this page, but you don't have to.

Then send the item back to me within 14 days of telling me, at the address above. Please use a tracked, insured service and keep proof of postage, as the item is your responsibility until I receive it. Please pack it carefully and keep it in the condition you received it.

You pay the cost of returning it.

I'll refund the price you paid, plus the delivery you paid for (up to the cost of my standard delivery option), within 14 days of getting the item back, or of you showing proof of postage, whichever is sooner. I refund to the payment method you used, at no charge. If an item has been handled more than needed to inspect it (for example, marked, damaged or framed), I may deduct an amount for the loss in value.

Faulty, damaged or wrong item

This section doesn't affect your legal rights. Your order should be as described, of satisfactory quality and fit for purpose (Consumer Rights Act 2015).

If something arrives damaged, faulty or not what you ordered, please email me as soon as you can with your order number and a photo, so I can sort it quickly. I'll replace it or refund you in full, and I'll pay for return postage. You can reject a faulty item for a full refund within 30 days of delivery, and you have further rights to a repair, replacement or price reduction after that.

Commissions

Each commissioned portrait is drawn to order, to your specification, and is personalised. We agree the subject, reference photos, size, medium, price and timescale in writing (email) before I start. Before I finish, I'll send you a progress sketch or photo for your approval.

Deposit: I take a 30% deposit to secure your slot, and the balance is due before the finished piece is sent.

Cancelling a commission: Because a commission is personalised, the 14-day change-of-mind right for goods does not apply to it. That is the legal position, and I'm telling you now, before you pay. If you cancel before I've started work, I'll refund your deposit in full. If you cancel after I've started work, I'll keep a fair amount for the work already done, up to the deposit, and refund the rest of the deposit if the work done is worth less than it. I'll tell you how I've worked it out. If I cancel (for example, I can't complete it), I'll refund everything you've paid.

Your finished portrait: It will match the agreed description and reference photos and be made with reasonable care and skill. If it doesn't, or it arrives faulty or damaged, tell me and I'll put it right, redraw or refund as appropriate. I can't promise you'll like my artistic style, but I'll work with you and this doesn't affect your legal rights.

Reference photos: Please only send photos you took or have permission to use. I'll use them only to make your portrait. I'll only show your portrait or your pet publicly (website, social media) if you agree. I keep the copyright in my artwork; you own the physical original and can display it as you like. Prints or other copies are by agreement.

How to return something

Email robbatemanart@outlook.com first with your order number. Send returns to: Rob Bateman Art, 44 Upham Road, Swindon, SN3 1DN.

Complaints

If something goes wrong, email robbatemanart@outlook.com and I'll get back to you as soon as I can.

Cancellation form (optional)

To: Rob Bateman Art, 44 Upham Road, Swindon, SN3 1DN, robbatemanart@outlook.com

I/We hereby give notice that I/we cancel my/our contract for the supply of the following goods: [item]. Ordered on / received on: [date]. Name: [ ]. Address: [ ]. Date: [ ].